Privacy Policy

Important information and who we are

Lendwithcare.org ("Lendwithcare" or the "Website") is operated by CARE International UK (CARE International) and we are committed to protecting your privacy online.

CARE International is a registered charity in England and Wales with the registered charity number 292506.

CARE International is the controller and is responsible for your personal data (collectively referred to as, "we", "us" or "our" in this Privacy Policy).

This privacy policy aims to give you information on how CARE International collects and processes your personal data.

If you have any questions about your privacy or this Privacy Policy, please write to:

Supporter Care
CARE International UK
c/o Ashurst LLP
London Fruit & Wool Exchange
1 Duval Square
E1 6PW

Email: [email protected]

Or call our Supporter Care team on 020 7091 6100

We take your privacy very seriously and will always do our best to protect your personal information. In this Privacy Policy we will tell you what information we collect and how we use it in plain English. If anything is unclear please let us know.

For the purposes of this Privacy Policy “Data Protection Legislation” takes into account the Data Protection Act 2018, the UK GDPR and the Privacy and Electronic Communications Regulations 2003.

One of the most important things to say is that we NEVER sell or exchange your personal information with other organisations for marketing purposes.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Policy of every website you visit.

How we collect information

We will collect information about you when you:

• Make a donation, make a loan to an entrepreneur, campaign for us or enquire about an event. We may work with a professional fundraising agency such as Purity Telemarketing and Cymba SMS provider to collect this information, but please be assured that we are still responsible for your data.
• Sign up to receive updates on our activities.
• Post on our social media sites like Facebook, Twitter and Instagram. Depending on your privacy settings or the privacy policies of these sites, you might give us permission to receive information about you from them.
• Volunteer for CARE International.
• Take part in one of our events or fundraise for us or enquire about doing this.
• Take part in any research studies we might undertake.
• Contact us through the following channels: online, email, phone, SMS, social media or by post.
• We may also receive information about you from third parties such as Care2, Just Giving and Virgin Money Giving - but only if you’ve given them permission to share your information with us. These organisations will have their own privacy policies so please do make sure you read them before providing your information.
• We may also collect personal information about you from the public domain, such as from social networks, company websites, political and property registers and news archives. We may also work with experts from external agencies to collect this information. This helps us find out where our supporters come from, what they do and what they are most interested in. This helps us to talk to you about the things that are most relevant to you and helps us find more passionate people like you to support CARE International’s vital work.
• Visit our website. As you navigate through our website certain technical information is gathered without you actually providing this to us using various technology and means. This information includes internet protocol addresses, internet tags, navigational data ("log files", "server logs", and "clickstream" data), the internet platform you are using and device identifiers. CARE International UK gathers some of this information using cookies and anonymous identifiers in order to record the information about your visit and to provide you with a better, more personal web experience. Please see our cookie policy for more information on this.

The types of personal information we might hold about you

• Your name, address, email address and phone numbers
• Your date of birth (if you provided it)
• Your bank details if you are making a regular direct debit donation as a Lendwithcare Angel
• Your previous donation and loan history
• Your tax status if you have given us permission to claim Gift Aid or told us you are not eligible
• If you are taking part in an event we may also collect medical information, passport details and emergency contact details
• Where it is appropriate, we may ask your specific interests relating to our work

Additional research about you

If you are making a significant donation we may carry out desk research into the source of your donation. You can read more about this in our donation acceptance policy. Please contact [email protected] or call our Supporter Care team on 020 7091 6100 to receive a copy of this policy.

Using your personal information

We will use your information (see how we collect your information above) for the following purposes when it is in both yours and our legitimate interests to do so:

• To provide you with the service or information you have requested
• If you sign up for a fundraising event we will keep in touch with you regularly in the lead up to the event to ensure you have all of the details you need for taking part. We will also contact you after the event to get your feedback and communicate the total of the funds raised.
• To administer your donations, including Gift Aid processing
• To tailor internet and social media advertising according to your interests, preferences and the way you have used our website, Facebook or Twitter pages.
• To send you mailings or call you about how your donations are helping people and how you can help CARE International continue its work to fight poverty and defend dignity.
• To inform our marketing and raise more money for CARE International in a cost efficient way.
• Display your name as a contributor on the Lendwithcare website, if you have opted for us to do so. You can change this option on your Lendwithcare account at any time.

With your consent we may also:

• Email or send you text messages with updates on fundraising appeals you have given to, new appeals, other CARE International news and opportunities to take part in surveys or research.

Your consent will be valid for at least three years, unless you tell us otherwise. If you do not open our emails or respond to our text messages during a three year period we will assume we no longer have consent to contact you in this way.

We use external organisations to collect and/or process your personal information on our behalf. By agreeing to this Privacy Policy you are giving us a general written authorisation to do so in relation to the third parties listed below:

• Mailchimp – email supplier
• Facebook - advertising
• Google - website analytics and advertising
• Eventbrite – event invitation management website
• LegacyLink – legacy administration
• Purity Fundraising - telephone fundraising
• Open Creates - marketing agency
• The Kite Factory - media buying agency
• Just Giving - sponsorship website
• Cloudflare - website security

This list is current as at the date of this Privacy Policy but may change from time to time as we look to work with partners who provide a great service and a good price. We will ensure that any future changes to this list are reflected in this Privacy Policy.  

In the process of working with Mailchimp and Eventbrite your data may be transferred outside the EEA, to the US. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
• Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

How long we keep your information for

We will hold your personal information on our systems for as long as is necessary for the relevant activity. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

If you tell us you do not consent to receive our marketing, we will keep a record of your contact details to enable us to remove you from any contact lists now and in the future.

If you have a direct debit with us and you cancel we will delete your bank details after two years, unless of course you choose to re-start your gift.

Legacy income is vital to funding CARE International’s work. We may keep personal information you provide to us for as long as is needed to both to administer legacy gifts and to communicate effectively with the families of people leaving us legacies. This also enables us to identify and analyse the source of legacy income we receive.

How do we protect your information?

We implement appropriate technical and organisational security measures to protect your information and keep it confidential, including SSL technology, encryption and firewalls.

You are in control

• You can change your mind about the consent you have given us for our marketing activities at any time.
• You can ask us to stop using your information for any of the purposes listed above at any time.
• You can request to see the information we hold about you at any time and ask us to correct, delete or restrict it. Please note, there may be a small charge to cover administrative costs if you make multiple requests.
• It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
• You also have the right to ask us to move, copy or transfer the information we hold about you from our own IT environment to another of your choosing, in a safe and secure way.

Simply write to CARE International, c/o Ashurst LLP, London Fruit & Wool Exchange, 1 Duval Square, London, E1 6PW. Alternatively you can email [email protected] or call our Supporter Care team on 020 7091 6100.

If you are not happy with the way we have processed your data you can make a complaint to our Supporter Care team (at the above contact details) and if you aren’t happy with our response you have the right to lodge a complaint with the UK's Data Protection Authority - the Information Commissioner’s Office (the "ICO"). Alternatively you can go directly to them. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to this Privacy Policy

This policy will be reviewed at least annually. The next review is planned for December 2022. If we make significant changes we will publish them clearly on our website or contact you directly with more information.

This Privacy Policy relates to the permissions you give as part of Lendwithcare.  All of CARE International UK’s wider policies and procedures can be found here. 

Updated January 2021