The best way to contact us at Lendwithcare is to email us at [email protected]. This email account is monitored Monday-Friday by our wonderful Supporter Care colleagues, Caroline, Mike, and Cynthia, who will get back to you as soon as they can. If you would like to be called back then please include your phone number in the email.
Our phone lines are open from Monday to Friday between 9am and 5pm. If you wish to call us during these times, we would be happy to hear from you. Please call us on +44 (0)207 091 6100 (choose option 1).
Registered Address
CARE International UK
1 St John's Lane
London
EC1M 4AR
Registered charity number: 292506
- Help Centre
- Loans & Lending
- Why is Lendwithcare providing loans in the West Bank and not providing donations?
- Why am I asked for a voluntary top-up donation when making a loan?
- Do loans in the West Bank come with a greater risk of default?
- What happens if a loan I've supported doesn't get fully funded?
- Can I claim Gift Aid on Lendwithcare loans?
- Do I get paid interest on the loans?
- Does Lendwithcare charge interest on loans?
- Why has the suggested voluntary top-up donation amount increased?
- Can I contact or visit the entrepreneur I support?
- Do currency exchange rates affect loan repayments, and who bears the exchange rate risk?
- Will I get the money that I lend repaid to me?
- Why is the first repayment amount on the schedule different?
- Can I lend to the same entrepreneur more than once?
- Do I need to provide financial details when registering?
- Why aren't there very many progress updates?
- How is my loan passed on to the entrepreneur?
- How do you ensure that the entrepreneur gets their loan?
- Does the entrepreneur receive 100% of their loan?
- How long will it take for loans to be fully repaid?
- Referrals
- Miscellaneous
- Climate Positive Grants Help Centre
- Climate Positive Grants
- How will I know how many tonnes of CO₂ I have reduced/absorbed?
- Can you provide more details on the cookstoves?
- Is this a carbon offsetting programme?
- How do the climate positive grant recipients benefit?
- Why am I not receiving cash repayments on the climate positive grants I make?
- What makes a climate positive grant different from a standard Lendwithcare loan?
- Why has Lendwithcare started funding grants as well as loans?
- How are climate positive grants passed onto the recipients?
- Why do I receive an initial repayment when making a climate positive grant?
- Will there be other types of grant projects to support?
- Why am I asked for a voluntary top up donation when making a grant?
- Carbon Credits & Verification
- How are the carbon credits generated through the grants verified?
- What happens to the carbon credits that are generated through climate positive grants?
- Does the grant recipient receive 100% of the climate positive grant?
- Who are the FairClimateFund?
- I have heard the term carbon credits, what are they and are you offering them under this initiative?
- When will I know how many tonnes of CO₂ have been reduced/absorbed through the grants I support?
- What is the Gold Standard?
- What is the FairTrade Climate Standard?
- How do I know that the carbon grants I make have had an impact?
- Climate Change
- Climate Positive Grants
- Payments / Withdrawals
- Gift Vouchers
- What happens with expired gift vouchers?
- Do gift vouchers expire?
- Will the recipient of my voucher be able to choose who to lend to?
- What if the gift voucher I bought is about to expire?
- How do I print the gift vouchers I have purchased?
- Can I purchase more than one gift voucher?
- How do I know if someone has used my gift voucher?
- How do I purchase a gift voucher?
- Microfinance & Local Development Partners
- Lending Teams
- How do I invite new people to join my team?
- Can I attribute my loans to more than one team?
- How many people can join a team?
- Can I lend as an individual and as part of a team?
- How do I delete my team?
- How do I attribute my loans to a team?
- Is my team public or private? What is the difference?
- How can I promote my team?
- What is team lending?
- Can I attribute previous loans to my team?
- My Account
- How can I make my account anonymous?
- How do I delete my Lendwithcare account?
- How do I upload a new image for my profile?
- I forgot my password, how do I change it?
- How do I create a Lendwithcare account?
- Where can I view my transaction history?
- How do I unsubscribe from the newsletter?
- How do I view the entrepreneurs in my portfolio?
- What do I do if I don't have enough credit in my Lendwithcare account?
- How do I change my Lendwithcare email address?
- What happens to my credit if I don't access the website?
- Loans & Lending
- About Us
- Spread the Word
- Support Us
- How It Works
- I've been referred to Lendwithcare and registered. How do I use my bonus loan of £15?
- Why are referrals so important to Lendwithcare?
- Local Development Partners
- IDERCV
- Advans Côte d'Ivoire
- MicroLoan Foundation Zambia
- FACES
- Doselva
- Small Enterprise Development
- Cooperativa Santa Anita
- SolarAid
- Modern Farming Technologies (MFT)
- BORVOR
- Umutanguha
- DEKI
- U&I Microfinance Bank
- Thanh Hoa Microfinance Institution
- Fundación Paraguaya
- Akhuwat
- ElleSolaire
- LAMAC
- FCCT
- MicroLoan Foundation Malawi
- Reef Finance
- FairClimateFund
- Cooperative Fund
- Can I find out exactly who I have successfully referred to Lendwithcare?
- Is there a limit to the number of people I can refer?
- Why has someone sent me a referral link to Lendwithcare?
- What happens to my £15 bonus loan when I've made a loan?
- How do I register if I've received a referral link?
- How do I refer someone to Lendwithcare?
- Terms of Use
The Christmas
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As well as making loans, you can also support entrepreneurs in developing countries by making a donation to help secure the future growth of Lendwithcare