We visited Dzenita Desevac (in blue in the photograph with her mother) on the 21 November 2012 at her hairdressing salon in the district of Velesici in the Bosnian capital Sarajevo. Dzenita received a loan of just over £700 at the beginning of this year. She bought a cash register with the loan as all businesses were required to do by changes in legislation, without the loan she would have found it difficult to meet this necessary expenditure. She has made all her loan repayments on time and just has a few more before completing the loan. Dzenita is helped out most days by her mother who was also a hairdresser for more than 20 years. Dzenita also attended a hairdressing course and received a diploma before she began her business about two years ago. Most of her customers are women and typically they ask for dry cuts, cut and blow drys, and highlights and colouring hair. She charges 7 Bosnian marks (about £3) for a cut and blow dry, and just 5 Bosnian marks for a dry cut. She is open seven days a week from 11 am to 7 pm, although she is not particularly busy on Tuesdays when Bosnians consider it unlucky to visit a hairdresser. She is busiest on Sundays. On average she takes around £20-30 on most days. Her only significant outgoing is the rent for the premises which is around £80 per month. She would actually like to buy the premises, but cannot as yet afford to - most customers are local and she would lose them if she was to move. Unfortunately, she cannot sell hair products such as dyes, treatments and equipment because a separate sort of licence is required from the authorities although by doing so she could probably increase her income. Dzenita is still young aged 22, and hopes to improve her skills in the future by attending a six or nine month training course in the Serbian capital Belgrade at a renowned hair and beauty academy but it is expensive at around £2500 plus accommodation and living expenses. Update by Ajaz Ahmed Khan, Ajsa Sacic and Lejla Huskic.